Support
LAST UPDATED · 2026-07-16
Get in touch
Fastest way: email support@lfmlabs.com. We read everything. Include your macOS version and what WUKO was doing when things went sideways. It helps a lot.
Common questions
A Mac with Apple silicon on macOS 26 or newer, and 16 GB of memory. He’s a big download — about 4.5 GB — because his brain travels inside the app. Nothing downloads afterwards: he thinks on your Mac from the first launch, offline if you like.
Your conversations never leave your Mac for a third-party AI cloud. No account, no telemetry. He'll fetch weather or a web answer when you ask; that's the network, not your chats.
Nothing to download and nothing to keep. He works for free, forever. The only thing you can pay for is a one-time growth unlock: $19.99 once, inside the app, at founders pricing (rising to $29.99). It unlocks his growing, not him. No subscription, ever, and future updates are included.
He keeps working. Everything he does for you stays on: daily briefs, reminders, focus blocks, your schedule, music, web answers, chat, games, his memory of you. The only thing that stops is his growing: levels, bond tiers, and new shells pause exactly where they are. Nothing is deleted and nothing is taken away. Unlock whenever you like and he picks up mid-sentence, from the day you stopped.
Handled through the Mac App Store's standard refund process.
No, not for his mind. Thinking and memory are on-device. Yes, only for the optional bits you ask for: weather, news, web search.
Resetting WUKO
In-app, Settings offers two tiers: Forget All clears the relationship (memories, letters, journal) while keeping progress; Factory Reset wipes everything and starts him from the egg. Both are permanent, his memories live only on your Mac, so there is no cloud copy to restore.
Refunds
Purchases are handled by Apple. Request a refund through the Mac App Store (reportaproblem.apple.com).