Support
LAST UPDATED · 2026-07-16
Get in touch
Fastest way: email support@lfmlabs.com. We read everything. Include your macOS version and what WUKO was doing when things went sideways — it helps a lot.
Common questions
A Mac with Apple Silicon on macOS 26 or newer. His brain is about 5 GB and runs entirely on-device — 8 GB of memory is the floor.
Your conversations never leave your Mac for a third-party AI cloud. No account, no telemetry. He'll fetch weather or a web answer when you ask — that's the network, not your chats.
No. One-time purchase, $19.99 at founders pricing (rising to $29.99). He's yours, with future updates included. No subscription, ever.
He keeps working. Everything he does for you stays on — daily briefs, reminders, focus blocks, your schedule, music, web answers, chat, games, his memory of you. The only thing that stops is his growing: levels, bond tiers, and new shells pause exactly where they are. Nothing is deleted and nothing is taken away — unlock whenever you like and he picks up mid-sentence, from the day you stopped.
Handled through the Mac App Store's standard refund process.
No, for his mind — thinking and memory are on-device. Yes, only for the optional bits you ask for: weather, news, web search.
Resetting WUKO
In-app, Settings offers two tiers: Forget All clears the relationship (memories, letters, journal) while keeping progress; Factory Reset wipes everything and starts him from the egg. Both are permanent — his memories live only on your Mac, so there is no cloud copy to restore.
Refunds
Purchases are handled by Apple — request a refund through the Mac App Store (reportaproblem.apple.com).